Recently, the newspaper received a complaint from Mr. Lou, claiming that the 3 rabbit embroidered wool trousers purchased from Tianjin Binjiang Commercial Building on Feb. 25, 2010 were unqualified products. After more than six months of negotiations, the manufacturer has not given him any reply so far.
Recently, the newspaper received a complaint from Mr. Lou, claiming that the 3 rabbit embroidered wool trousers purchased from Tianjin Binjiang Commercial Building on Feb. 25, 2010 were unqualified products. After more than six months of negotiations, the manufacturer has not given him any reply so far.
Because the friend who made the garment business reminded him that the quality of the wool trousers may be problematic, Mr. Yan of Real children really sent the rabbit royal wool trousers to the Textile Product Quality Supervision and Inspection Institute of Jiangsu Province. After testing, RABBIT KING Pants (Item No. 2802/Specification 100/Red) produced by Jiaxing City Rabbit Embroidery Cashmere Co., Ltd. are marked with 10.1% cashmere, 67.7% wool, and 22.2% polyester, but actually measured values are 3.2% cashmere and 47.4 wool. %, polyester fiber 9.0%, polyamide 10.2%, viscose fiber 28.6%, spandex 1.6%. After receiving the test results, Mr. Qi was very surprised. As a well-known trademark with China's well-known trademarks, national exemption-free products and other honorary titles, Jiaxing City Rabbit Emperor Cashmere Co., Ltd. (hereinafter referred to as Rabbit King) actually produces and sells substandard products and deceives consumers. Afterwards, Mr. Qiu gave feedback to the company and Binjiang Commercial Building and asked for reasonable explanation and compensation for the product non-conformity. The answer to Mr. Qiu from the Rabbit Emperor Company was that the company had not produced RABBIT KING wool trousers. Mr. Qi asked the company to issue a written certificate but the company did not provide it. The Binjiang Commercial Building did not give any reply.
After receiving the complaint, the newspaper got in touch with the royal company for the first time. Huang Jian, general manager of the company, said in a telephone interview that the company had never produced RABBIT KING wool trousers and the rabbit embroidered wool trousers sold by Tianjin Binjiang Commercial Building. Should be fake products, the company will send staff to investigate as soon as possible, to give a clear reply before September 10. Afterwards, this newspaper received a phone call from an agent of Rabbit Emperor Tianjin, saying that the samples of RABBIT KING wool trousers sold at the Tianjin Binjiang Commercial Building were produced by the company. A total of several samples were not produced, but they were only put on trial at the Binjiang Commercial Building. . When a reporter contacted Tianjin Binjiang Commercial Building Co., Ltd., the customer service staff of the commercial building informed that the media interview was handled by the General Office of Economic Affairs and Management. The reporter repeatedly called the General Office of the Commercial Building and no one answered the call.
In response to this question, Beijing Haodong Lawyer Guo Haiyue's lawyer explained: "According to the "People's Republic of China Protection of Consumer Rights Act," the provisions of the operator to provide goods or services, resulting in consumer property damage, should be in accordance with the requirements of consumers, Responsible for repairing, redoing, replacing, returning, complementing the quantity of goods, refunding payment for goods and services, or compensating for losses, etc.; if the operator provides fraudulent goods or services, he shall increase the amount of compensation he receives according to the requirements of the consumer. In the case of losses, the amount of compensation is double that of the consumer’s purchase of goods or the cost of receiving services.If Mr. Kou is not satisfied with the results of the business, he can appeal to the relevant administrative department by holding the purchase invoice, payment documents, and purchased goods. It can also sue businesses and businesses to safeguard their legitimate rights and interests through legal means."
Integrity and quality are fundamental to the survival of an enterprise and an important indicator of the level of enterprise management and market competitiveness. From the complaints of Mr. Qiu, the company's disregard for product quality and consumer rights shows that there is a lack of corporate integrity and social responsibility. This not only undermines the legitimate rights and interests of consumers, but also casts a shadow over corporate honor. Ensuring product quality is an obligation that every company should fulfill. It is also a basic commitment of the company to consumers. Only by virtue of perfect product quality and good quality reputation can an enterprise participate in market competition, can it win the respect of consumers.
